Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging, where applicable.

• Not be damaged due to misuse, improper handling, or normal wear and tear.

• Be accompanied by your order details or proof of purchase.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Return Shipping Charges

Customers are responsible for all delivery/shipping charges associated with returning a product. These charges are non-refundable unless the product received was damaged, defective, incorrect, or otherwise covered by an exception approved by us.

We recommend using a trackable shipping service when returning an item. We are not responsible for products lost or damaged during return shipping.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photographs or other relevant evidence.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution. In cases where the issue is confirmed to be our responsibility, we will provide instructions regarding the return shipping.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error or confirmed defect on our part.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Because our products may be processed and shipped by third-party suppliers, cancellation requests cannot be guaranteed once an order has entered processing or shipping.

Important Notice for Dropshipping Orders

As our products may be fulfilled and shipped directly from third-party suppliers, delivery times and shipping arrangements may vary. This can also affect the return process. Customers must follow the return instructions provided by our support team before sending any product back.

Please do not return an item to the sender or supplier address without first contacting us and receiving return instructions.

We reserve the right to refuse returns that do not meet the conditions stated in this policy, subject to applicable consumer protection laws.

Contact Us

If you have any questions about returns, refunds, or your order, please contact our customer support team with your order number and details of your request.

Note: This policy is a general template and should be reviewed and adapted to comply with the consumer-protection and e-commerce laws applicable to your business and customers.