Shipping Policy

Thank you for shopping with us. We work with third-party suppliers and fulfillment partners to process and deliver your orders. Please review the following shipping information before placing an order.

1. Order Processing

Orders are generally processed within 2–5 business days after payment is successfully received.

Processing times may vary depending on product availability, supplier processing times, order volume, and other circumstances.

Once your order has been shipped, you will receive tracking information when available.

2. Delivery Times

Estimated delivery times may vary depending on your location, product, supplier, and shipping method.

Typical delivery may take approximately 7–20 business days after the order has been processed.

These are estimates only and are not guaranteed delivery dates.

3. Dropshipping & Third-Party Fulfillment

Some products may be shipped directly from our third-party suppliers or fulfillment partners. As a result:

• Your order may arrive in separate packages.

• Packages may have different tracking numbers.

• The shipping origin may vary depending on the supplier.

• Packaging and delivery carriers may vary.

• Delivery times may differ between products in the same order.

4. Shipping Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Customs clearance

• Weather conditions

• Natural disasters

• Public holidays

• Incorrect or incomplete shipping information

• Transportation disruptions

• Other unforeseen circumstances

If your order is delayed, please contact our customer support team and we will assist you in checking the shipment status.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

6. Customs, Duties & Taxes

For international orders, the customer may be responsible for customs duties, import taxes, local taxes, or other charges imposed by the destination country.

These charges are determined by the relevant authorities and are outside our control.

7. Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact us with your order number and tracking information.

We will work with the applicable carrier or fulfillment partner to investigate the issue and determine the appropriate resolution.

8. Returns & Return Shipping

If you wish to return a product, please contact us before sending it back.

Customers are responsible for the delivery/shipping charges associated with returning a product, unless the product is confirmed to be defective, damaged, incorrect, or otherwise covered by an exception under our Return and Refund Policy or applicable law.

Please do not return a product directly to the supplier or sender without first receiving return instructions from our customer support team.

9. Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team with your order number and relevant shipping details.

Important: Shipping times are estimates and may vary. By placing an order, you acknowledge and accept the shipping conditions described in this policy.